Cancellation & Refund Policy

Last updated: 20.10.2026

Cancelling your subscription

• You can cancel your subscription at any time at no extra cost: Dashboard → Manage subscription → Cancel subscription.
• Cancellation takes effect at the end of the current billing period. You keep all plan features until the period ends, and you won't be charged for the next period.
• At the end of the period your account moves to the free plan; your reports and history remain in your account.

Changing plans

You can change your plan or billing period (monthly/yearly) in the same section. When upgrading, the difference for the remaining period is calculated pro rata.

Refunds

• Plans are a digital subscription that becomes available immediately upon purchase, so fees paid are, as a rule, non-refundable; no pro-rata refunds are given for used or partial periods.
• Refund requests are reviewed, and justified amounts refunded to your original payment method, in the following cases:
  • incorrect or duplicate charges,
  • a renewal charge made after you cancelled,
  • the Service being unavailable for an extended period due to a problem on our side.
• Send refund requests from your registered email address to hi@picke.ai, with the transaction date and a short description. Approved refunds usually appear in your account within 5–10 business days, depending on your bank.
• If mandatory law where you live gives you broader refund rights than this policy, those rights remain unaffected.

Failed audits

Deep AI audits that fail or are cancelled are not deducted from your monthly allowance.

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